Emergency Medical Services - Ambulance Transportation

The Authority's ambulance service integrates both sworn and civilian personnel and is available to Authority residents (excluding residents in the Tonopah area). Advanced Life Support (ALS - Paramedic) personnel are assigned to each frontline response unit. This ensures that the citizens served by the Authority have the highest level of pre-hospital care available at all times. This service is provided through an enhanced 9-1-1 system.

Not all ambulance transports call for emergency lights and sirens. Therefore, the Authority also provide non-emergency ambulance transportation services for medically necessary transfers between hospitals and other healthcare facilities (service only currently available within the North County Fire & Medical District boundaries). All Authority ambulances are staffed by certified paramedics with advanced equipment such as ventilators, invasive monitoring devices, and other devices found in critical and intensive care settings.

 

To request an Inter-Facility Transport (This service is currently only provided within the North County Fire & Medical District boundaries):

1. Obtain the appropriate insurance authorizations and signed Physician Certification Statement (PCS).
2. Call the Authority Non-Emergency Ambulance Service Hotline at (623) 546-1200 or follow your facility’s inter-facility transportation services protocol.
3. Have appropriate information available when you call including:

• Patient’s name
• Address, location, unit, bed number, etc.
• Patient destination
• Patient care needs such as cardiac monitor, oxygen, IV, medications, etc.
• Your contact information

There is no need to pre-schedule, as an average response time for a non-emergent transport is estimated to be less than 10 minutes.

 

Non-Emergency Transport Forms:

• Inter-Facility Transport Program Brochure
• Patient Transport Checklist
• Physician Certification Statement (PCS) for Medical Necessity

 

Ambulance transport billing is the process of obtaining financial reimbursement for the cost of providing medically necessary ambulance transportation. Medicaid, Medicare, and most other private insurance policies (health, auto, homeowners, etc.) already allow for reimbursement for this service.

 

The Authority bills the patient’s primary and/or secondary insurance carriers for any ambulance services provided. However, if you have not purchased an Ambulance Membership through the Authority, you will be responsible for the portion of the bill not covered by your insurance provider. Click here for information on the Authority's Ambulance Membership Program.

 

For billing questions or records related to medical incidents and ambulance transports that occurred prior to May 14, 2025, please contact:

• Mediclaim Data Services, Inc.
  Local: (602) 522-1522
  Toll Free: 1-800-953-9777
• Attorney Balance Request Dedicated Fax: (888)582-0085
• Attorney Records Order Dedicated Fax: (866)306-5943
• Attorney Records Order by mail:  7000 N. 16th St. (PMB 110), Phoenix, AZ 85020

 

For billing questions or records related to medical incidents and ambulance transports by the Arizona Fire & Medical Authority (or its member districts the North County Fire & Medical District, the South County Fire & Medical District or the Buckeye Valley Fire District) that occurred on or after May 14, 2025, please submit all billing and medical-related incident requests online through:

Medical Record/Billing Instructions for Legal Entities

 

 

You may also contact the Authority Administrative Offices directly with any ambulance-related questions at (623)544-5400.

 

For additional information visit Ambulance Membership Program.

 

Authority employees have been trained on patient privacy or the Health Insurance Portability and Accountability Act (HIPAA) requirements and will strictly adhere to those standards. Visit this link to read the Authority Privacy (HIPAA) Notice.